Shopping Online

Shopping is easy, convenient and secure. Simply select the Product you want to purchase, the desired quantity, and click “ADD.”  When you’ve completed shopping, click the “CHECKOUT” button and follow the instructions to checkout and complete your order.  Please note that you may change the contents or edit the quantities of items in your shopping cart until you click “PLACE”, after which your order will be processed. After submitting your order, you will receive an email confirmation. You will also receive an email confirmation once your order has been shipped.  If your email confirmation does not arrive within 48 hours after you have placed your order, please contact us via e-mail for assistance.

You may track your order by using your tracking number included in your shipping confirmation e-mail.

Products offered through the Site are offered subject to availability.  While we do our best to ensure that product and pricing information is current and complete, we are not liable for inaccurate information or for any information that has been omitted or is out of date.  Prices for Products are quoted in US Dollars.  We may, from time to time, offer promotions for shipping and other discounts on product purchases.  We reserve the right to suspend any such promotions, update product information, change prices and adjust shipping and handling fees at any time without notice.  Furthermore, we reserve the right to change, limit, refuse, or cancel any order you place with us in our sole discretion.  In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

By entering into any transaction through the Site, you warrant and represent that all information you provide is true and correct (including, without limitation your credit card information and billing address), that any credit card transactions submitted by you are authorized, and that you are the legal holder of any credit card or payment account used to enter into any transaction through the Site.  If, in our sole discretion, we determine that (i) your means of payment is not valid, (ii) a transaction is not authorized, (iii) your means of payment cannot be processed or verified at the time of any charge, (iv) a charge is disputed for any reason other than failure by us to deliver the Product purchased by you, (v) you have abused or misused promotions or promotion codes, or (vi) you have otherwise used the Site to enter into an improper transaction, we reserve the right to immediately terminate any pending transactions, suspend your access to the Site, and terminate all of our obligations hereunder.   

Notwithstanding anything herein to the contrary, you agree that any formal payment dispute lodged with any bank, merchant services provider, credit card or payment card company, or any third party discount provider shall be invalid unless: (x) you notify us within ten (10) days from date of the applicable transaction that you wish to dispute any charge relating thereto; and (y) that you have made reasonable, good faith efforts to resolve such dispute with us directly, and such efforts have failed. You can e-mail details regarding your dispute to sales@deepsteep.com.

If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please email us at sales@deepsteep.com using your order number.